Useful Contacts and Information



Many of these organisations also have Twitter and Facebook accounts.

NHS Direct  Phone 111 – For urgent medical information. Open 24 hours a day, seven days a week. Useful if you don’t have a GP.

Police  999, or 101 if not urgent. Emergency text 65999.

Samaritans  116 123
Click here for the Samaritans website to find local branches offering face to face support.
Postal address – Freepost, RSRB-KKBY-CYJK, PO Box 9090, Stirling, FK8 2SA.


Sussex Partnerssignposthip NHS Foundation Trust
Information leaflets (search for ‘leaflets’)

Royal College of Psychiatrists
Health Advice section with high quality, comprehensive and easy to understand information( search for Health Advice then A-Z index)

Talk to Frank  Substance misuse information


Mood Gym  A Cognitive Behaviour Therapy (CBT) based programme designed to help with depression, low mood and bi-polar disorder.

Moodscope  A means of monitoring your moods and letting selected other people know what’s going on.

Get Self Help  Lots of advice and information on a wide number of emotional difficulties.

Mood Juice  Helps you to think about emotional problems and work towards solving them. Covers many conditions including anxiety, depression, anger and stress.

The Site  Self-harm help for people 16-25 years old including apps and other tools.

Big White Wall   A social networking site where people can talk about their feelings with professionals offering advice and monitoring the wall to ensure safety and anonymity. There may be a small charge for use but not to people who have served in the armed forces.

SPECIALIST INFORMATION  (with phone/email contacts)

Anxiety UK   Factsheets, links, downloadable magazine and resources. Small payment for some of the resources.  Tel 08444 775774

Alzheimer’s Society  National charity leading the fight against dementia. Lots of useful resources.  Tel 0300 222 1122

Bipolar UK   Information and support including online community and local groups.
Tel 020 7931 6480

Depression Alliance  Information, support and self-help groups.

Emergence   Personality Disorder information.

Hearing Voices Network  Information and support, some local groups available.
Tel 0114 271 8210

Mind   Wide range of Mental Health information including legal advice and details of local contacts and groups.   Tel 0300 123 3393

No Panic  Advice for carers and people with phobias, anxiety and OCD.
Tel 0844 967 4848 (10am to 10pm daily)
Youth Helpline (13-20 year olds) 01753 840393

Rethink   Information on a wide variety of Mental Health topics and information for Carers.
Tel 0300 5000 927

Samaritans   Tel 116 123
Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling, FK8 2SA.
The website lists local branches offering face to face support.

Sane   Information line with trained mental health volunteers, Carers welcome to call.
Tel 0300 304 700 (6pm to 11pm daily)

Self Injury Support   Information line, text and email support for girls and women who self harm.
Tel 0808 800 8088, 7pm-10pm Monday to Friday, and Thursday 3pm-6pm.
Text 07800 472908, 7pm-9pm Sunday to Friday.

Young Minds   Works with young people and their parents to support mental health.
Tel 0808 802 5544, 9.30am-4pm Monday to Friday

ARMED FORCES (calls welcome from family members)
Combat Stress   Support for serving personnel, reservists, veterans, and their carers/families.
Tel 0800 138 1619 (24 hours)

Royal British Legion   Practical, emotional and financial support for veterans and serving personnel.   Tel 0808 802 8080

SSAFA   Armed Forces charity offering lifelong support to veterans.
Tel 0845 241 7141 (10.30am-7.30pm)
ForceslineTel 0800 731 4880 (9am-5.30pm Monday to Friday)

BENEFITS (See also Carers Support – National)
Department for Work and Pensions (DWP)  

Citizens Advice Bureau  Advice available online (Webchat), email, phone or face to face in local offices.  Tel 03444 111 444 (for local contact details)


National Institute for Health and Care Excellence (NICE)
Provides guidance and advice to improve health and social care.

Care Quality Commission (CQC)
The CQC checks whether hospitals, care homes and care services are meeting national standards.  Tel 03000 616161 (8.30am-5.30pm Monday to Friday)
CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.

Patient Opinion
Independent website where people can share their experiences of NHS services, good or bad. Comments made on site are public.
Tel 0800 122 3135

Carers Trust  Information on rights and benefits as a Carer, online discussion boards, Carers’ blogs and links to local support.  Tel 0844 800 4361

Carers UK  Information on everything from benefits and tax credits, Carers’ employment rights and Carers’ assessments to how to complain effectively and challenge decisions.
Tel 0808 808 7777

NHS Carers Direct   Helpline providing information to help you make decisions about your personal support needs and the needs of the person that you are looking after, including benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.
Tel 0300 123 1053 (9am-8pm Monday to Friday, 11am-4pm weekends)

Sussex-Coastline_blogEAST SUSSEX
Sussex Partnership NHS Foundation Trust
Headquarters – Swandean, Arundal Road, Worthing, West Sussex, BN13 3EP
Provides mental health services across Sussex.
General enquiries: 01903 843000

Complaints:  01903 843049

Patient advice and liaison service (PALS): Information and advice service for patients, relatives and the public.
Tel 01903 843022

Sussex Mental Health Line
Out of hours support and information on local crisis services for service users and carers.
Tel 0300 5000 101 (5pm-9am Monday to Friday. 24 hours weekends and Bank Holidays. 24 hours a day in West Sussex)

East Sussex County Council Social Care Services   (look under Adult Social Care and Health)
The local authority is responsible for providing social care services to those who need them and who are eligible for them.
Carers Assessments – organise an appointment to have your needs assessed.
Safeguarding issues – contact if you’re concerned that a vulnerable person is at risk of financial, emotional, physical or sexual abuse or serious self-neglect.
Children’s services – special educational needs support and child protection.
Tel 0345 608 0191

Health in Mind
Group or one to one talking therapy support for depression, anxiety, stress and low self-esteem. Referral by GP or can self-refer.
Tel 0300 00 30 130

Substance misuse services
Hastings and Rother community service   Tel 01424 452580
Eastbourne, Wealden and Lewes community service   Tel 01323 410092

Alcohol services  Community Alcohol Team   Tel 0300 111 2470

Care for the Carers
Free information, emotional support and practical advice online, face to face and by phone, including:
Carers’ rights
Skills Training
Book Club
Access to specialist support groups – mental health, learning disabilities, dementia (Alzheimer’s Society) and acquired brain injury (Headway)
Young Carerssupport for 8-19 year olds (contact

East Sussex Young Carers
Supporting the most vulnerable young carers aged 5-18yo who care for a family member with a long term disability or illness.
Tel 0300 777 2011

East Sussex 1Space
Directory of local services and voluntary groups offering care or support.

Coastal Wellbeing
Wellness recovery action plans for Carers and service users.
Tel 07598 323254
Tel 07507 734370

Improving Carers Experience (ICE) Project
Supporting Mental Health Carers and providing resources, information and courses for Carers, plus training for staff and volunteers.
Tel 01273 617100
Tel 07435 786182
Tel 07483 133543

Association of Carers
Support through free volunteer-led services including time to talk, respite, befriending and help to use a computer at home. Also offers young Carer befriending (Hastings and Rother only).
Tel 0300 330 9498

British Red Cross (East Sussex Carers)
Offering respite, help and support for Carers in rural East Sussex.
Tel: 01622 690 011

West Sussex Carers Centre
Information, emotional support and practical advice.
Support groups, both general and specialist.
Specialist Mental Health, drug, alcohol and dementia carer wellbeing support workers.
Carers’ rights.
One to one support including telephone call back service.
Events and activities.
Access to funding and equipment to enhance your wellbeing.
Counselling service.
Access to low cost alternative therapy.
Carers Assessments.
Skills Training.
Separate team for young adult Carers (18-25 years)
Tel 0300 028 8888

Brighton and Hove Carers Centre
Information, emotional support and practical advice.
Pre-bookable face to face appointments available.
Meditation group.
Book group.
Counselling services.
General and specialist support groups including eating disorders, LGBT (Lesbian, Gay, Bisexual or Transgender), BAME (Black Asian Minority Ethnic), male Carers, substance misuse, mental health).
Young Carers Support Team (8-25yrs).
Boys and sibling groups.
Tel 01273 746222